Support

Get help with your Sellmetrics account, data syncing, or profitability reports.

Contact Us

For account issues, billing questions, or technical support, email us directly:

[email protected]

We typically respond within 24 hours on business days.

Getting Started

New to Sellmetrics? Here is what to do after creating your account:

  1. Connect your marketplace accounts — Enter your Amazon SP-API credentials and/or Walmart API keys on the onboarding page. Need help finding them? The onboarding page has step-by-step guides.
  2. Wait for your first data sync — After connecting, Sellmetrics pulls your historical data. This initial sync takes 45-75 minutes. After that, data refreshes automatically every 6 hours.
  3. Enter your COGS — Go to the COGS page to enter your product costs. This is required for true profit calculations.
  4. Upload WFS reports — If you sell on Walmart, download your WFS Inbound Transport and Storage Fees reports from Walmart Seller Center (WFS → Reports → Payments and Fees) and upload them on the WFS Fees page.
  5. Add overhead costs — Go to the Overhead page to add recurring business expenses like software subscriptions, ad spend, and storage fees.

Frequently Asked Questions

How does Sellmetrics calculate True Profit?

True Profit accounts for revenue, per-order fees (referral, FBA, WFS), account-level fees (storage, placement, removals), COGS, overhead costs, ad spend, reimbursements, and return losses. Every dollar in and out is factored in.

How often does data sync?

Data syncs automatically every 6 hours. You can also trigger a manual sync from the dashboard. The initial backfill of historical data takes 45-75 minutes.

What marketplaces are supported?

Sellmetrics currently supports Amazon (via SP-API) and Walmart (via Walmart Marketplace API). Both FBA and WFS fulfillment methods are supported.

Is my data secure?

Yes. Your API credentials are encrypted at rest using Fernet symmetric encryption. Your business data is stored in an isolated per-tenant database. We never share your data with third parties. See our Privacy Policy for details.

Why do I need to upload WFS reports manually?

Walmart does not provide WFS Inbound Transport and Storage Fees data through their API. These reports must be downloaded manually from Walmart Seller Center and uploaded to Sellmetrics for accurate profit calculations.

Can I disconnect my marketplace accounts?

Yes. Go to Settings and click disconnect for any marketplace. This immediately deletes your stored encrypted API credentials. Your historical data remains available until you delete your account.

Supported Browsers

Sellmetrics works in all modern web browsers including Google Chrome, Firefox, Safari, and Microsoft Edge. No software installation is required.

Terms of Service  ·  Privacy Policy  ·  Home